FAQ

FAQ - NALA’S Pet Closet

1. How long will it take to receive my order?
- Orders are typically processed within 1-5 business days. Shipping times vary based on your location but generally take 7-14 business days for standard shipping.
- We also offer Bark Pass, a priority shipping service that ensures your order ships out before anyone else's.

2. What is your return policy?
- We accept returns within 7 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.

3. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your delivery.

4. Do you ship internationally?
- Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on the destination.

5. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

6. How can I contact customer service?
- You can reach our customer service team via email at the.team@nalaspetcloset.com or on WhatsApp at 980-347-5170. Our support hours are Monday to Friday, 9 AM to 5 PM EST.

7. Can I cancel or change my order after it has been placed?
- Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make changes.

8. Do you offer any discounts or promotions?
- Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.

9. Are your products safe for my pets?
- Absolutely. We source our products from reputable manufacturers and ensure they meet all safety standards. If you have any specific concerns, please reach out to our customer service team.

10. Do you offer gift cards?
- Yes, we offer gift cards in various denominations. They can be purchased on our website and are perfect for any pet lover.